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About us
About us
Pinnacle Security Academy delivers simple, professional, and practical training for real security officers on the ground. Our courses are made up of multiple 4-minute videos, each followed by a short quiz, designed to hold attention, build confidence, and drive real-world results.
We also offer custom video training, built specifically for your site, your SOPs, and your team. Whether it’s onboarding for a new contract, site induction videos, or training for specific roles like Control Room Operators or Rovers — we create clear, professional content tailored to your needs.
If your team needs training that’s relevant, fast to deploy, and easy to understand — we’ve got you covered.
Courses we offer
Courses we offer
1. Customer Service for Security Officers
1. Customer Service for Security Officers
Learn how to professionally engage with customers, de-escalate tension, and represent your site with confidence.
2. Situational Awareness
2. Situational Awareness
Train your mind to spot potential threats early, stay switched on, and respond before issues escalate.
3. De-escalation Basics
3. De-escalation Basics
Master simple verbal and non-verbal strategies to calm situations and reduce risk without physical intervention.
4. Suspicious Behaviour Recognition
4. Suspicious Behaviour Recognition
Understand how to identify suspicious patterns, trust your instincts, and take the right action.
5. Radio Communication & Voice Discipline
5. Radio Communication & Voice Discipline
Speak clearly and professionally over the radio, using correct codes, tone, and urgency protocols.
6. Professional Presentation & Site Etiquette
6. Professional Presentation & Site Etiquette
Look the part, act the part — learn how to maintain high standards in uniform, conduct, and site behaviour.
7. Writing Incident Reports
7. Writing Incident Reports
Write clean, factual, and professional reports that reflect well on you and stand up to scrutiny.
8. Working with Difficult People
8. Working with Difficult People
Handle aggressive, entitled, or rude individuals with calm, confidence, and clear boundaries.
9. Corporate Lobby & Access Control Duties
9. Corporate Lobby & Access Control Duties
Manage building entry points, greet visitors, and maintain a secure, welcoming front-of-house presence.
10. Retail Patrol & Theft Prevention
10. Retail Patrol & Theft Prevention
Stay visible, deter theft, and handle shoplifting incidents professionally without putting yourself at risk.
All subscriptions include access to new courses added monthly, covering key frontline skills and emerging security challenges.
You’ll also receive detailed completion reports, including staff quiz results, course progress, and who has or hasn’t completed required training — making compliance easy to track across your team.
CONTACT US
CONTACT US
Have questions? Need custom training built around your site or team?
Email us directly at:
Whether you're after course access, tailored induction videos, or SOP-based content — we're here to help.
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